News

Australian Achiever Awards - 98.94%

May 28, 2015

We are very proud to again be awarded an Australian Achiever Award for our customer service. Our score was 98.94%! 

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. 

Some of our customer feedback included:

"I have built up a very good relationship with everyone at Eyes Right Optical over all the years I have been using them. This is because the are a family-run business who understand their customers and who are so good at how they run things that their staff never leave. In fact, they are the best I have ever dealt with."

"I have been with them for years and years and I reckon they are a great Australian business, Their customer service and product range are very good indeed and their attitude just makes them very good to deal with."

"In my opinion, I believe they are the leaders of their industry."

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